Terms & Conditions

YOUR RESPONSIBILITIES

Prior to your activity (excluding Clip ‘n Climb) each participant must complete the registration and medical disclosure form and must understand and sign Risk Acknowledgement and Waiver.

*These documents may be provided digitally

For all activities (including Clip ‘n Climb) you must

  • Disclose any pre-existing injuries or medical conditions you or those you are responsible for, may have e.g. epilepsy, back injuries etc.

During the activity you must follow all instructions from our staff and you MUST ask if you don’t understand.

By accepting these terms and conditions you are acknowledging there is an element of risk to all activities offered by BCWanaka Ltd and you understand that the associated hazards such as falling from height may still exist.

PAYMENT

Bookings made online are considered firm. For email bookings our staff will contact you to confirm availability. Credit card details are required to confirm your phone or email booking. By giving us your Visa or MasterCard details, you agree for us to take full payment from your credit card, these bookings will be confirmed on receipt of deposit or full payment per person and when requested, a completed booking form. The balance of fees is due 14 days prior to the start of your trip. In the event of a booking made within 14 days, the full amount is payable when booking.

BOOKINGS FOR PRIVATE GUIDING

Bookings for private programs must be made for specific dates. The period of time booked is the period that must be paid for, regardless of weather and/or other circumstances that may alter the itinerary. For example, if your booking is for 4th to 10th January inclusive, the guide fee applicable is 7 days.

INVOLUNTARY EXTENSION OF YOUR TRIP

If a trip is involuntarily lengthened by bad weather (the guided party being unable to safely leave the mountain venue), a standby rate of 75% of normal guiding rates may be charged.

REFUNDS AND CANCELLATIONS

Cancellations can be requested by calling +64 3 4431110 or emailing [email protected]

Date and time change requests by you are subject to availability and are at our discretion. There is no change fee however deals and discounts may not be valid for your new booking.

PRIVATE GUIDING, INSTRUCTIONAL COURSES AND ALPINE TRIPS

No refunds are granted for medical or fitness reasons or if trips are voluntarily reduced in length except in exceptional circumstances. If weather and/or conditions require the trip itinerary to be modified no refund is due. Some trip costs may be returned if they have not been incurred.

For cancellations received prior to the commencement of your trip, the following conditions apply:

  • Cancellation received 30 days or less prior to commencement, no refund will be made.
  • Cancellations within 31 – 60 days prior to commencement, a full refund of fees paid, less a cancellation fee of $50 plus 2% of full price.
  • Cancellations 61 or more days prior to commencement, a refund of fees paid, less a cancellation fee (2% of full price) .

HALF AND FULL DAY GROUP ACTIVITIES

For cancellations received prior to the commencement of your trip, the following conditions apply:

  • Cancellation received 48 hours or less prior to commencement, no refund will be made
  • Cancellation received more than 48 hours prior commencement, a full refund of fees paid, less a cancellation fee of NZ$50 per person.

In the event of adverse weather trips may run as scheduled, or an alternative activity may be provided. If the weather precludes all activity,  you will be offered an alternative day or you will be fully refunded (less the 2% booking fee).

If your half or full day activity is cancelled by us due to minimum numbers not being met or any other reason within our control, you will be offered an alternative day or you will be fully refunded.

COVID 19

For cancellations required due to government imposed covid 19 restrictions

  • You will be offered credit for an alternative day(s), in situations where credit is not appropriate a full refund (less a 2% booking fee) will be offered.

PRICING

All prices are in New Zealand Dollars and inclusive of 15% GST (Goods and Service Tax). We do not accept payment in any other currency. Your card issuer may apply charges for converting currency. These charges are applied by your card issuer, we accept no responsibility for these. We reserve the right to change our prices without notice.

TRAVEL INSURANCE

We strongly recommend travel insurance, to cover against cancellation and potential loss of payment/deposits. We accept no responsibility for illness or personal accidents, or evacuation costs if necessary. The New Zealand Accident Compensation Commission will cover rescue costs in the case of some accidents, but not evacuation due to medical or pre-existing conditions.

Clip ‘n Climb Terms & Conditions

The following terms and conditions together with the general information contained on this website, form the basis of your contract with BCWanaka Ltd (trading as Basecamp Adventures. In both Wanaka and Queenstown – here after, Basecamp/Clip ’n Climb) which applies to your booking via this website. 

Bookings made and paid for online are considered firm, by ticking that you have read the terms and conditions and the pay now button you agree that all information provided, including peoples ages, is correct and that you have read, understand and will adhere to these Terms and Conditions.

YOUR RESPONSIBILITIES

Acknowledgement of Risk

Safety is a priority at Basecamp Adventures. Although we take all steps reasonably practicable to create and operate a safe environment for guests and staff, you are also responsible for your own safety while you are using the facility. Hazards and risks such as falling from height still exist, so to help us maintain a safe environment, please abide by the rules

You are responsible to:

  • Arrive 5-10 minutes before your session is scheduled to start
  • Wear  suitable  footwear that covers your toes (not climbing shoes please)
  • Understand that the sport wall and bouldering is separate and is not included in the Clip ‘n Climb entry price
  • Children (under 14 years old) require adult supervision 
    • Adults to help/check children in their care 
  • If you are intoxicated or impaired due to any drugs (legal or not), including alcohol, inform staff. You may be refused entry or asked to leave
  • Alert staff to any unsafe situations or hazards that you see; e.g. damaged or misuse of equipment 
  • Harnesses to be checked by staff after toilet breaks and if layers of clothing are adjusted 
  • Empty pockets of loose and/or sharp items, and it’s recommended to remove jewellery (rings)
  • Be aware of climbers above and people below you
  • Do not use chalk in Clip ’n Climb
  • You must receive a briefing before use 
  • You must use Clip ‘n Climb as per instructions in briefing and follow all instructions from Basecamp/Clip ’n Climb staff.  Ask if you don’t understand or have questions.

The briefing will include:

  • You must be clipped in before climbing – no bouldering in Clip ‘n Climb
  • After clipping in, check yourself (or get checked by another person)
  • Going up – Clip to your harness before unclipping the floor mat
  • Leaving the climb – Clip to the floor mat before unclipping from your harness
  • Clip to the correct line for the challenge and only to that line
  • The line must be tight before letting go – if there is slack in the line; Stop! If there is still slack in the line, call for help
  • The line is for safety only (not to be used as an aid to climb). If you do hold the line, hold the thicker bit (usually blue)
  • If the line goes up (gets let go), LEAVE IT and notify staff 

Queenstown Specific 

  • Always step off the Stairway to Heaven towards the middle
  • The Leap of Faith requires extra equipment and staff to operate safely
  • The Vertical Drop Slide requires extra equipment and staff to operate safely

Wanaka Specific 

  • Be especially aware of walls and people behind you when letting go 

By clicking the box you have agreed you (and minors in your care) understand some risk still exists, and that you/they will follow these guidelines. If people are NOT following the guidelines, one of our friendly staff will kindly remind you of your responsibility. If you persist in ignoring these guidelines, one of our not so friendly staff may ask you to leave.

CANCELLATION POLICY

You may cancel or modify your booking at no charge up to 24hrs in advance by calling + 64 3 443 1110. Email and answerphone cancelations are not guaranteed to be received before this and exception of this is at Basecamp’s discretion.

If you cancel or modify less than 24hrs before, do not turn up, or have different numbers,

no refund will be given and extras will only be excepted if there is space available, the full fair will be charged for any extras.We regret we cannot make exceptions for personal emergencies.

Basecamp/Clip ’n Climb reserves the right to change or modify your booking, in the unlikely event we are required to, our staff will contact you, if another time slot is not able to be agreed upon, a full refund will be given.

PRICING

All prices are in New Zealand Dollars and inclusive of 15% GST (Goods and Service Tax). We do not accept payment in any other currency. Your card issuer may apply charges for converting currency. These charges are applied by your card issuer, we accept no responsibility for these. We reserve the right to change our prices without notice.